Luna is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions
How safe are my personal details at Luna?
Luna goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocol(The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than Luna while it is being transmitted between you and Luna.
On which platforms is Luna available?
You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smart phones.
Which game providers are available at Luna?
Luna offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!
How do I claim my free bonus?
Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!
How do I claim my deposit bonus?
We offer a large variety of deposit bonuses. While making your deposit, just insert the code in the BONUS CODE box and enjoy your extra funds!
What kind of offers do you have at Luna?
In addition to our generous Welcome Package , you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program ! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips
Where can I check my bonus wagering requirements?
You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.
Do you have a loyalty program at Luna?
Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at Luna. Just have a look at what's waiting for you: click here
What methods can I use to deposit money into my account?
Once you are ready to play with real money, you will find that depositing at Luna couldn't be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier. Availability depends on your country
I’ve just requested a withdrawal. Do I need to send any documentation?
As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following::
Utility bill no older than 6 months
Copy of the front of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden)
Proof of ID (Passport/Driving Licence etc.)
If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.
How long will it take to receive my withdrawal?
Our Lightning Withdrawals means you'll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.
For a complete timetable of when you should expect to see your funds in your account, please visit the Withdraw section of the Cashier.
I received the error message: You cannot withdraw while having active bonuses, please contact support to resolve this issue. What should I do?
If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.
Can I set limits on my play at Luna?
Yes you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the personal settings section of the cashier. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the Account Limitations section. Please refer to our Responsible Gaming page for more details.
How will I know if there are any fees for processing at Luna?
If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.
I forgot my password. What should I do?
For security reasons, we do not keep a record of your password. You will need to click on the ‘Forgot Your Password?’ option which you will find just underneath the box asking for your password. You will then be requested to answer the ‘Secret Question’ that you submitted upon registration. You should receive a message saying ‘Your password has now been changed. You may now log in to the Casino.’ Another email will be sent to your registered email address confirming your new password.
How can I verify my account?
Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!
My game is stuck. How can I close Luna?
If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.
While logging in, I received the error message 'Player already connected'
If you are unable to log in to the download version of Luna, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.
While trying to open the Cashier I received an error message 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site'.
To configure the pop-up blocker from Internet Explorer, follow these steps:
Click Start, point to All Programs, and then click Internet Explorer.
On the Tools menu, click Internet Options.
Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
Click Apply, and then click OK.
To configure the pop-up blocker in Google Chrome, follow these steps:
Click the Chrome menu on the browser toolbar.
Click Show advanced settings.
In the Privacy section, click the Content settings button.
In the Pop-ups section, select Allow all sites to show pop-ups.
This site is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024 with its business address at Level 5, Quantum House, 75 Abate Rigord Street, Ta’Xbiex 1120 Malta, under a gaming license with account number 39326 issued by the Gambling Commission of Great Britain, the status of which can be viewed here.
Finding a top online casino that is reliable, user friendly and entertaining isn’t easy. However, LunaCasino offers state of the art games that are wonderfully simple to play as well as the level of security and support you’d expect from one of the best casinos online. You can rest assured that you’ll not only find some of the best online casino games but that they also feature terrific graphics and simple navigation.
If you are new to online casino gambling you can get started by trying out all of the best casino games for fun in the free money mode. Just download the casino software, register an account and enjoy the benefits of playing at one of the web’s best casinos.
Whether you are totally new to the world of online casinos or you are an experienced pro, you’ll be impressed by our huge selection of top online casino games. While they are hundreds if not thousands of casinos online, we can guarantee that LunaCasino has the best casino slots anywhere on the web. Not only that, but these are games you won?t see in any other internet casinos since they are exclusive to LunaCasino. That’s because most of the other casinos online use the same software which means that they all have the same games that you’ve already seen.
As one of the top online casinos it shouldn’t come as a surprise that LunaCasino not only offers the most popular online casino gambling games like blackjack, roulette, video poker and online slots but that they also allow players to practice for free until they feel they’ve perfected their game and there?s no deposit required to get started.
The best way to start is to go slow and play online casino games starting with smaller wagers and then slowly increasing you online betting amounts until you reach a comfortable and affordable level. Make the transition from the free mode to real money at LunaCasino at your own pace and above all make sure you enjoy yourself when you play online casino games. Also, be sure to take part in all the fantastic daily and weekly promotions which can only be offered by one of the best online casinos in the business.
The software also features a number of exclusive casino games that are unique to LunaCasino and will never be seen at any other internet casinos. So, get ready to experience what it is like to play at one of the top online casinos, download the free LunaCasino software for free now and make your first deposit to get a generous welcome deposit.
As a new player you will receive an instant LunaCasino bonus!
Already established as one of the best online casinos, LunaCasino has a reputation for safe and secure gaming with friendly and professional customer support in many languages. Just hit the Live casino online chat button when you need assistance or pick up the phone if you prefer more personal contact and we will be there for you 7 days a week.
Our software has been provided by SkillOnNet a world leader in creating the best online casino software solutions. LunaCasino is proud to partner them to bring you the most exciting casino online.
Clicking on the download button will lead to the installation of the installation of Windows compatible casino software on your PC of around 120 MB, which will enable to register and play on our casino platform. The application can be uninstalled completely cleanly using the normal remove programs options in Windows. No functions of the software will remain after uninstalling. If you would to play with real money, you will be required to enter your contact information and credit card details or other payment information. If you want to uninstall the software please find more information here
Version number 1.26 last updated 09/04/2019
Luna Bonus Policy
This Bonus Policy is an integral part of the Terms and Conditions of Use and thus come into effect with the Terms and Conditions of Use. Any general terms of the Terms and Conditions of Use shall apply to the Bonus Policy, except where explicitly excluded.
First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos operating under the same license. Failure to comply may result in any winnings to be removed. For a list of casinos click here.
If, at any point in time after reading this policy something is not clear, or you would like to be blocked from receiving our bonuses and/or to have any bonuses removed from your account, please contact our Customer Support Department team before you commence play.
If the bonus you were trying to claim does not appear automatically in your player’s account, please contact our Customer Support team, prior to placing any bets, and the bonus shall be credited for you.
We reserve the right to cancel any amount in excess of the player's original deposit from a player's withdrawal if the wagering requirement has not been fulfilled or if the player requested to remove the bonus before the wagering requirements were fulfilled.
Unless stated otherwise in the promotion offer bonuses are only available to players who made at least one successful deposit in their accounts.
In the event that a technical misconfiguration or failure of any kind results in the incorrect number of free spins or an incorrectly added Bonus being placed on your account, we reserve the right to correct this by removing any winnings received and re-adding the reward with the correct configuration.
A user is not allowed to register more than one account in the system. This means only one account is allowed to be registered per person, household, family, household address, email address, card number, e-wallet account or shared computer environment (example: a library, workplace, fraternity, university or school). Any attempt to try to deceive management by registering multiple accounts to gain bonus money will be deemed as bonus abuse and will result in the account(s) being suspended and the removal of your funds.
While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the bonus amount or 5 (eg, 5 EUR, 5 GBP) (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name)
Individual promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please check carefully all terms and conditions associated with a bonus before taking part. Should the terms and conditions of the individual promotions conflict with the Bonus Policy, the individual promotions terms shall apply.
Regardless of the currency that we advertise or display bonus amounts, the bonus will always be credited according to the currency your account is configured to.
We reserve the right to cancel promotions or bonus offers, of any kind at any time, without prior notice. Any such cancellation will not affect an award already redeemed.
All offers you see in your Daily Picks are available to you because of the current state of your account. Offers can become unavailable before the time has expired due to changes within the account caused by transactions made.
Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is £20 or the equivalent value in any other currency.
Unless stated otherwise if the last bonus received by a player was a free bonus, a deposit needs to be made first before the player is eligible to use any further free bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any free bonus.
If you receive free money (no deposit bonus/refer a friend bonus/registration bonus etc’) or free spins winnings, unless stated otherwise the maximum amount that you can win or withdraw from it is £100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn until the wagering requirements have been met.
17. A bonus (including the bonus credited from a free spin bonus) is also considered free if your real money balance at the time you were credited the bonus is lower than your most recent deposit.
Any bonus which you redeem shall be subject to this Bonus Policy.
To receive a ‘Refer a Friend’ bonus the referrer must have deposited within the last 7 days.
Free spins are spins which take place that do not reduce funds from your bankroll. For the avoidance of doubt, any mention of Free spins in this bonus policy refers to spins that do not reduce money from your bankroll, regardless of what those free spins are marketed as. This does not include free spins which are a triggered feature within a game.
Bonuses issued at the Casino will be reserved for gameplay on this product and cannot be used for gameplay on any other product (for example betting and poker) we have to offer. In addition, gameplay on any other products rather than the Casino will not be counted towards bonus wagering requirements.
VIP Points redemption to cash is only available for users who have made at least one successful deposit into to their player’s account.
VIP Points redemption to cash is only available for customers who have registered prior 19/03/2017.
Each time you place a wager at Luna, you'll earn VIP Points. As your VIP Points accumulate, you can redeem them for instant cash in your real money player account. If you have not placed a wager with money in your real balance for a continuous period of thirty (30) days, we will be entitled to remove all VIP Points from your player's account.
Customers from Ukraine, Belarus, Latvia, Russia and Lithuania are not permitted to claim any no deposit offers/free money offers/registration bonus/refer a friend or any other type of offer which can be deemed free
If you receive a Claimable Bonus/Free Spins in conjunction with a deposit offer or purchase Free Spins using your Real Money balance you must claim the Bonus or play with the free spins before playing with your available funds (Real Money and Bonus Balance alike). Failure to comply with this may result in any winnings being removed.
In the case that you are found in breach of the bonus policy all VIP points accrued, and any winnings from those VIP points will be voided. In case you managed to redeem them the value you redeemed will be manually removed.
Unless otherwise stated, any no deposit bonus or no deposit free spins offers will only be granted to players who have validated their email address. In the situation that no deposit free spins or no deposit bonus offers which are mistakenly granted to players who have not validated their email we reserve the right to remove any associated winnings.
Players are allowed to play in any game while having an active bonus. In certain games bonus balance funds are not available to play with and when you open those games you will only see your real balance.
A Pending Bonus is a bonus which will be available for use only after any wagering has been completed. You will see this bonus in your Pending Bonus balance.
A non-cashable bonus is a bonus which, once wagering is completed or the bonus is consumed, will not be added to your real balance regardless of whether there was any bonus amount left when it was consumed. Once the wagering is completed/bonus is consumed, any amount left will be removed from your bonus balance.
A Network Tournament is a tournament which takes place on multiple Casinos during the same days/hours, and has the same name and prizepool. A player is only allowed to participate in a Network Tournament on one Casino. If the same person (which will be determined solely by us) is playing on a Network Tournament on more than one Casino, only the first Casino that was played on will count towards any tournament prize.
Any winnings accrued playing Free Spins offers will be added to your account as a Bonus.
If you wish to withdraw your available funds but have an active bonus you can do so if you did not start to use your bonus funds and are willing to forfeit your bonus. In order to make this withdrawal you need to contact the customer support department.
If for any reason you do not manage to claim your bonus/free spins after it was added to your account, please contact the customer support department.
Bonus wagering requirements are displayed as Points to Redeem in the Bonus page in the Personal Area.
Unless stated otherwise in the promotion offer, Bonuses (including winnings from Free Spins) given with a deposit offer carry a wagering requirement of thirty (30) times the total amount, e.g. If you deposit £10 and obtain a £10 bonus, you would have to wager 30 times the aggregate amount, in this case being £20 (deposit + bonus). If a Bonus (including winnings from Free Spins) is not awarded as a part of a deposit offer Or if the total bonus amount (from bonuses and Free Spins winnings) is greater than the deposit amount made to claim the offer, the offer will carry a wagering requirement of sixty (60) times on the bonus amount only.
We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms. Games that are included within the below wagering groups count towards the wagering requirements of a bonus:
Standard wagering: bets placed in any game except Slots and Scratch games do not count towards the wagering requirements.
Mixed wagering: 10% of bets placed in non-Slots or Scratch games count towards your wagering requirements.
Special Mixed wagering: 50% of bets placed in non-Slots and Scratch games count towards your wagering requirements. Special Mixed wagering is only available on special occasions and to players of certain statuses.
When the bonus is added to your account the amount of wagering required is converted to bonus redeem points. The table below shows how much a player must wager in each currency to earn one bonus point.
Wagering only counts for one bonus at a time according to the following rules:
If there are bonuses restricted to a specific game or games, wagering will contribute to these bonuses first if that specific game is played.
If multiple bonuses are active with different wagering conditions, the wagering will be applied to the relevant bonus first in date order
If there are two active bonuses with identical conditions, wagering will contribute to the bonuses in date order.
Please note that you will always first wager your real money funds and only when they are fully wagered, you will then start wagering your Bonus Balance.
If a bonus has not been used (turnover requirement met or lost) within 30 days, the bonus amount will be cancelled and removed from your account unless you have a real money balance.
Unless otherwise stated you have up to 24 hours to meet the wagering requirements for Free Bonuses (non-deposit bonus, refer a friend, free spins received for free) before the bonus and any winnings are removed.
In the case that bonus money is wagered and lost, but not all wager requirements were met, providing you don't have any open games, the next deposit made to your account will automatically reset the bonus as Consumed and it will not be necessary to complete the remaining wager requirements. If you want to continue your game session and make sure that your bonus gets Consumed, please contact support after your deposit. Any abuse of this in order to avoid completing bonus wagering will result in all winnings being removed, and your deposit potentially being confiscated.
If you have a bonus consumed/cancelled/expired, either by the system or due to your own request, and the wagering was not completed, all your winnings will be removed including any pending/unclaimed winnings from games/promotions you played whilst you had the bonus
Irregular Play/Fair Play
We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that a customer is participating in irregular play that We, in our sole discretion deem to be abusive, We reserve the right to revoke the entitlement of such a customer to any promotion.
We reserve right to refuse or void a bonus and/or winnings in the event of funds being cancelled or denied or disputed by any payment service or payment provider or by the user himself.
We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
Increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
Using any betting system, or placing even money bets on Baccarat and Roulette.
Wagering to meet an award in one currency, and then changing currency to a stronger currency before the award is added to your account.
If We suspect a player has or is abusing a bonus offer/s, either on his own or in association with partners, We reserve the right to rescind the bonus or bonuses, void any winnings and close the relevant player/s accounts.
If you have a pending withdrawal at the time of claiming a free bonus the casino reserves the right to void all subsequent winnings from that bonus including the bonus amount.
Promotions and bonuses are there to reward our valued players – We have zero tolerance policy on bonus abuse and fraudulent activity. We reserve the right to block bonuses from any player who is deemed to be abusing our promotions. If fraudulent activity or abuse is suspected, We reserve the right to remove bonuses and winnings from the account.
Fair play means depositing with the intention of playing / risking the funds you deposited with.
Bonuses/Free Spins Winnings with zero wagering are subject to Fair Play. Any player that takes advantage of such offers, and attempts to withdraw without adhering to Fair Play, will have all their winnings confiscated and be restricted from taking any future offers.